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Getting started

From unboxing and powering the device to connecting to the internet and payment network, Skyzer ensures a smooth setup experience. Emphasising the importance of a reliable connection, the guide provides insights into wired, Wi-Fi, and GPRS connections.

Powering the Terminal: When your Skyzer EFTPOS terminal arrives, it’s essential to ensure a smooth setup. Unbox the package, carefully checking for all components—machine, cables, instructions, and pre-loaded paper roll. Take note of any specific instructions or warnings in the user manual for safe and proper use. Power on the device by holding down the green OK button until the start-up sequence begins. For wired models, connect to a power source; for wireless, charge the device following the instructions.

Connecting the Device: Your Skyzer EFTPOS machine needs a secure connection to the internet and the payment network for seamless transactions.

1. Connecting to the Internet:
   • Wired Models: Use an Ethernet (LAN) cable for a direct connection.
   • Wi-Fi Models: Search and connect to your local Wi-Fi network.
   • GPRS Models: Equipped with a SIM card, they automatically connect to the mobile network upon powering on.
   Look for the symbol indicating a successful internet connection.
2. Connecting to the Worldline (Paymark) Payment Network:
   • Activation is required, initiated by Skyzer over the phone. Once connected to the internet, call Skyzer for activation and start accepting transactions.

Integration with POS System and Additional Features: A Point of Sale (POS) system can greatly streamlined business functions and Skyzer can help ensuring integration is seamless. Additional EFTPOS features, like contactless payments, is activated by your bank. Skyzer ensures flexibility, allowing you to tailor features based on your business needs.

How payment processing works

A simplified breakdown of how it processing payment with your EFTPOS machine works:

1. Step 1: Customer Initiates Payment
   • Enter purchase details into the EFTPOS terminal (if not integrated with your POS system).
   • Customers can pay by swiping, inserting, or tapping their card or mobile device.
   • Swiping and inserting require a PIN; contactless payments (for purchases under $200 in NZ) do not.
2. Step 2: Processing the Transaction
   • The terminal sends a payment request to the customer’s bank using the Worldline network.
   • Transaction approval or decline depends on available funds.
   • Private and encrypted data is exchanged between banks, the payment gateway, and the customer’s bank.
3. Step 3: Settlements
   • The terminal automatically settles transactions once a day during the “settlement window.”
   • The payment network ensures the transfer of funds from the acquiring bank to the merchant bank.

Refunds:

1. Swipe the refund card and enter the PIN to initiate the refund.
2. Enter the refund amount, prompt the customer to enter their card, and refund the amount back to their account.

Basic troubleshooting

Ensure smooth operations by familiarising yourself and your staff with essential troubleshooting techniques.

1. Managing Connection Issues:
   • Reconnect to the network or switch to an alternative.
   • It’s always a good to have a backup plan – utilise backup communication methods like a mobile hotspot if Wi-Fi is down.
2. Handling Paper Rolls and Receipts:
   • Remove paper jams, turn off customer receipts, and ensure the correct sized thermal printer rolls (58mm x 40mm is recommended) are used.
   • Installing the paper roll is simple! Firstly, open the paper compartment by lifting the latch located at the rear of the terminal and pull the cover to the rear of the terminal to open the paper well. Secondly, remove the old roll core and insert the paper roll in the compartment so that it is unrolling from the bottom of the roll and coming up through the edge of the paper well. Pull the paper at least 2.5cm up to the top of the terminal and close the lid until it clips into position, and you should be ready to print receipts!
3. Battery Optimisation:
   • For the wireless Move 5000 terminal, the recommended charging practices and battery optimisation tips are as follows:
     • The environment in which the charge takes place influences battery lifetime and autonomy (number of transactions). The optimal conditions are as follows:
       • Charging away from any external heat source (radiator, sun, enclosed area, etc.)
       • The optimal temperature is between +15°C and +25°C
     • The battery of a Move 5000 can be charged two ways:
       • (1) Using the base by placing the terminal on its base and check to see if the battery symbol is flashing or moving which indicates that it is charging; and
       • (2) Using the terminal power supply by connecting the power supply to use the jack connector located on the left side of the terminal, and then by plugging in the power supply to an outlet and see if the battery symbol is flashing or moving to indicate that the battery is charging.
4. Enabling Regular Updates:
   • Ensure automatic remote updates to meet regulatory requirements. This includes connecting the terminal on a regular basis to the Internet to ensure any mandatory updates are communicated through Skyzer’s Terminal Management System (TMS).
5. Performing Restarts and Logons:
   • Critical troubleshooting step; resolves most issues and ensures proper update application.
   • Restarting the terminal while on the base or plugged in, press and hold down FUNC and Clear until ‘Restart in Progress’ is displayed.

Skyzer provides 24/7 support options, making it easier for you to resume accepting payments with minimal disruption. Your Skyzer EFTPOS terminal is not just a device; it’s a strategic investment for your business’s success. Our goal is to empower business owners, whether seasoned or new, to navigate the world of EFTPOS with confidence.

Why Skyzer’s Solutions Stand Out

At Skyzer, we are committed to simplifying payments for businesses and ensuring an unparalleled level of service and support. With our roots deeply embedded in the local business landscape, we’ve accumulated years of experience, proudly serving as a New Zealand based and operated business.

For us, the true value of payments extends beyond transactions – it resides in the support and service we provide throughout your journey with us. Our merchants deserve nothing but the best, and we are relentless in our pursuit of exceeding the expected.

If you need any further help, don’t hesitate to get in touch! We’re available via phone (09) 259 0322 or support@skyzer.co.nz

Keen to learn more about the NZ payments industry? Check out our FAQs page for more info.