Keeping Your EFTPOS Terminal Safe.
Let’s face it, running a business today means navigating a complex web of transactions, both in-person and online. While your trusty EFTPOS terminal remains a critical touchpoint, securing your revenue stream demands a holistic approach. It’s not just about the physical device anymore; it’s about protecting every digital handshake, every online payment, and building unwavering trust with your customers.
Think of your payment terminal as the frontline of your security. Keeping a close eye on your physical terminals – checking serial numbers, watching for tampering, and securing them physically – remains non-negotiable. These foundational habits are your first line of defence against opportunistic fraud.
But the game has evolved. Today’s savvy operators understand that security extends far beyond the countertop. Here’s how to level up your protection in this interconnected world.
Fortify.
Beyond Anti-Virus: Ensure your entire network, from your point-of-sale system to your online store, has robust and regularly updated security software. Think firewalls, intrusion detection, and endpoint protection.
Embrace Multi-Factor Authentication (MFA): This isn’t just for your personal accounts. Implement MFA for all employee logins to your payment systems and business accounts. It adds a vital layer of security against unauthorised access.
Secure Your Wi-Fi: If you’re using wireless terminals or processing online payments, a secure and encrypted Wi-Fi network is paramount. Use strong passwords and consider a separate network for customer use.
Stay Software Savvy: Just like your phone needs updates, so does your payment processing software. These updates often include critical security patches. Don’t delay – install them promptly.
Empower your team.
Regular Training: Equip your team with the knowledge to spot suspicious activity, both on the terminal and in the digital realm. Phishing scams, social engineering – these are real threats.
Clear Protocols: Establish clear procedures for handling transactions, reporting suspicious activity, and verifying service personnel. Everyone needs to be on the same page.
Partner with experts.
Your Terminal Provider is Your Ally. We at Skyzer are more than just your hardware supplier. We’re your partners in secure payments. Don’t hesitate to reach out with questions about the latest security features and best practices.
Stay Informed.
The threat landscape is constantly changing. Keep up-to-date with industry news and security alerts.
Your security checklist.
First off check for signs your terminal might be tampered with:
✔ New scratches or damage you didn’t notice before
✔ Stickers removed or moved
✔ Weird new cables or attachments
✔ Terminal looks almost right, but not quite
If anything feels off, stop using the terminal immediately and give us a call. Trust your gut — your business is better safe than scammed.
And here is your healthy terminal safety checkup points:
🧾 Check the receipt
Make sure the merchant name is correct. If it suddenly shows something you don’t recognise, that’s a red flag waving at you.
🔢 Match the serial number
Take a peek underneath the terminal — the serial number there should match what’s programmed into the device. If not, something fishy might be going on.
🔒 Lock it down
Use a cable lock or mount to secure your terminal in place. It’s an easy deterrent that works wonders.
📹 Keep it in sight
Never leave your terminal unattended when customers are around. Bonus points for having security cameras nearby — they don’t just deter theft, they help you review what happened if something does go wrong.
🛑 Train your team
If you’ve got staff, make sure they know the signs of tampering and understand not to let “technicians” touch the gear unless they’re officially confirmed.
Stay safe.
Security doesn’t have to be stressful. With a few smart habits and a watchful eye, you can keep your terminal safe and your customers confident.
🔹 Only let authorised Skyzer-Reseller staff install or service your terminal.
🔹 When you’re retiring a terminal, don’t just chuck it in a drawer — return it to us for secure disposal.
🔹 If your terminal is on Wi-Fi and moves around, be extra vigilant. Portable terminals are easier to swap out.
Ultimately, robust security isn’t just about preventing fraud; it’s about building trust with your customers. They need to feel confident that their payment information is safe with you, whether they’re tapping their card in-store or clicking “purchase” online.
In today’s hyper-connected world, securing your transactions requires vigilance, education, and the right partnerships.
If you ever have a question — or just want to double-check something — we’re only a phone call away. At Skyzer, we’re not just here for sales and support. We’re here to have your back.
