Support Packages


All purchased Skyzer terminals include complimentary Standard Support with your dedicated account manager during standard hours (Monday – Friday, except on public holidays, 8:30am-5:30pm), free of charge.


If you’re interest in 24/7 Technical Support coverage, choose from our 24/7 Support Packages. You can opt for a fixed-term plan and pay monthly, purchase all in one go, or choose our no lock-in, month-to-month option. Available in a range of options, suited to your business – from one month to three years, our Technical Support team has you covered.

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One stop support

At Skyzer, we understand that seamless transactions are crucial for your business. That’s why we offer comprehensive support packages designed to keep your EFTPOS terminals running smoothly.


Experience a hassle-free replacement of your terminal through our Courier Swap Out service*

*extra cost, fees may vary

support (Square)

With our 24/7 Support packages, you get 24/7 priority access to support through our 0800 SKYZER.


Get direct access to Skyzer software experts, for support using Nitro and more Skyzer enabled features.

We offer direct support from our technical experts, to get you back up and transacting as quickly as possible:


  • 24/7 Phone Support: Reach out to our dedicated technical team anytime you need assistance.
  • Dedicated Account Manager: A personal point of contact to ensure your unique needs are met.
  • Escalation Technical Support: For specialised assistance in resolving complex issues.
  • In-House Support Team: Our last resort to tackle the toughest challenges.

Because Skyzer is the only certified Ingenico hardware provider in New Zealand, your terminals have a one stop service and support from our technicians. Most issues can be resolved in a single call, but we also offer extensive repair system if necessary:


  • Repair Service Providing repair or replacement is subject to our Standard Hardware Warranty and/or any applicable repair fee, plus a flat service fee of $50 plus GST per terminal.
  • Courier Swap Out Service* Minimising downtime with our courier swap-out service, ensuring you receive a replacement device promptly. *extra cost, fees may vary.


While the majority of concerns can be efficiently addressed in a single phone call, for more complex issues, we provide comprehensive repair services to ensure complete resolution.

24/7 Support Package Options

Technical Support Options

You can opt for coverage on a fixed-term plan and pay monthly or all in one go, or choose our no lock-in, month-to-month option.

24/7 Support Package Term





6 Months



1 Year



3 Years



Our Standard Support option is free and limited to standard hours of Monday through Friday from 8:30am to 5:30pm (excluding public holidays).

We've got you covered

Whether you have a question, need troubleshooting assistance or want to explore additional resources, we’ve got you covered. At Skyzer we are committed to providing exceptional support to our customers at every point of their payments journey.


Enjoy comprehensive coverage for your EFTPOS terminals, backed by our dedicated support team. Let us handle your terminal needs, so you can focus on growing your business.


Additional information


1 Year, 1 Year (Pay Monthly), 3 Years, 3 Years (Pay Monthly), 6 Months, 6 Months (Pay Monthly), Month-to-Month, Standard Support