Skyzer Blog

Covid-19 & Skyzer Technologies

16 Apr

As the COVID-19 situation continues to develop both here in New Zealand and globally our main concern is always the health & safety of our people, customers and our community and we are complying fully with all guidelines set out by the Ministry of Health. 

Second to this is ensuring we adapt to the evolving situation in a way that minimizes any disruption to our customers and day-to-day operations.  We are closely watching the situation and are taking proactive steps to ensure we’re prepared for any possible escalation of COVID-19 in New Zealand. 

Specifically, we are:

  • Increasing cleaning - Our team are always handing devices with gloves and are constantly disinfecting machines with specialised alcohol-based cleaning product throughout the process. Our office areas are regularly cleaned, and our people are briefed on the level of personal hygiene recommended by the Ministry of Health.
  • Instigating physical distancing - we are asking our people to change how they greet each other if meeting in person and altering workspaces to meet the distancing guidelines. 
  • Supporting our staff - to stay home if they are feeling unwell and to seek medical advice via Healthline or their GP. We have seasonal flu vaccinations lined up for April and are across the new COVID-19 leave payments.
  • Stopping all domestic and international travel - seems obvious, but important to say.
  • Stopping all external visitors - this excludes stock drop-off & collection, we're exercising precautions i.e. drop off boxes being placed outside, and from now on everyone will need to use their own pen to sign in.
  • Delivering as normal - we are ensuring we can continue to operate in the event of an issue or crisis. This includes preparing our people to work remotely, or in shifts, should the need arise.

Our machines are in tens of thousands of businesses around our country and we understand the important role we play in helping keep our community safe. 

With this in mind, our advice for keeping terminals as safe as possible is as follows: 

3 EASY STEPS:

  • If the EFTPOS terminal is powered on, switch off and unplug it (if possible).
  • Use a Microfiber cloth on the screen to remove any dirt. You can use a slightly damp cloth which should take away the dust, fingerprints and marks on the screen. 
  • On the remaining areas of the EFTPOS terminal, you can use “Antibacterial wipes” that are preferably Alcohol and Isopropyl based.

PLEASE AVOID:

  • Window cleaning spray - these chemicals can be too harsh, leading to gradual screen erosion.
  • Paper - surprisingly, paper towels can be abrasive enough to leave scratches on the EFTPOS terminal screen.
  • Alcohol/sprays - can damage keypads and terminal displays - this includes a general household cleaning spray that promises to kill 99 percent of bacteria sounds appealing, but the chemicals contained in household products can be far too harsh for the terminals.
  • Vinegar - even when diluted with water, you are running the risk of stripping protective coatings from device screens so best to avoid.

Furthermore in order to continue to mitigate the risk of spreading the virus, we are requesting that all of our Resellers implement additional cleaning procedures (if they haven’t done so already) to ensure that terminals are fully cleaned before they are returned to Skyzer.

Please ensure before sending terminals back to Skyzer:

Terminal returns for Software Upgrades

Terminal should be wiped thoroughly with Antibacterial wipes that are preferably Isopropyl Alcohol based. All terminals then need to be individually wrapped before being placed in a box labeled “Software Upgrades” before shipping them to Skyzer.

Terminal returns for Repairs

Terminal should be wiped thoroughly with Antibacterial wipes that are preferably Isopropyl Alcohol based. All terminals then need to be individually wrapped before being placed in a box labeled “Repairs” before shipping them to Skyzer.

Things to Avoid:

Cables and / or accessories

Please ensure that you do not return any cables, paper rolls or any other accessories that do not need to be serviced.

Skyzer’s Process Once terminals received:

  • Terminals will be handled by our inwards goods team who will then use Antibacterial wipes to wipe the terminals down thoroughly before sending the terminals through for either servicing or software upgrades by the Production team.
  • After terminals have been either serviced or upgraded with new software, they will once again be cleaned thoroughly before they are despatched from Skyzer.

As we continue to learn and understand more about this evolving situation, we will continue to take a considered view and escalate our response as required. 

In the meantime, we continue working with our usual integrity and care to provide you with ongoing service from Skyzer.

Kia Kaha NZ!